Find here the answers to the questions you might ask yourself when ordering on our site.

>> How to contact us ?

For any questions regarding your order, you can contact our customer service in several ways:

+ Via the contact form here
+ By e-mail at sav@betjemanandbarton.com
+ By phone at +33 01 39 75 27 71 (Monday to Friday, 9:30 a.m. to 5:30 p.m.)

We will also be delighted to welcome you directly to our points of sale (the list of which you will find here).

>> What are the payment options available ?

To pay for your order online, you have the choice between the following payment methods:

+ Secure payment by credit card via the Sogecommerce payment module (3D secure mandatory)
+ Secure payment by credit card via the Paypal platform
+ Bank transfer
+ Bank check

>> When will your order be delivered?

Once payment has been made, we will prepare your order within 1 to 2 working days. This order preparation time may vary slightly in the event of a peak in orders.

The delivery time by Colissimo is 2 to 3 working days for France, 3 to 5 days for Europe, 5 to 9 days for the rest of the world.

>> How to choose your tea?

To help you in your choice, we have classified our teas on our site according to their color but also according to their nature. So :

+ In the CLASSIC TEAS section, you will find all our black, green, white and other types of unflavored teas.
+ In the PERFUMED TEAS section, you will find all of our black, green, white and rooibush teas in blends, associated with flowery tips, citrus peel, aromas, etc.
+ In the ORGANIC section, you will find all our certified organic black, green and white teas.
+ In the HERBAL TEAS & ORIGINAL INFUSIONS section, you will find all our herbal teas, "fruit water" infusions, seeds to infuse as well as our original creation COCAO.
+ The ICE TEAS section brings together all the teas to drink both hot and iced in summer.
+ In the TEA BOXES AND BAGS section you will find our best teas in boxes of 25, 48 or 100 bags.

Also find on the pages The tea for you and Tea journey tips for choosing the best tea for every moment of your day.

>> How to prepare tea?

We have created several pages on our site to help you prepare your tea properly.

Find on our page How to make tea the golden rules for preparing your tea properly.

We have also prepared video tutorials to guide you in the preparation of hot tea and iced tea.