How are the teas flavored ?

At Betjeman and Barton, teas and infusions are only naturally flavored. We use flowers, fruits, spices and herbs as much as we can. Some flavors that are more difficult to obtain, or preserve in their natural state, are replaced by essential oils, which are also natural.

Are there any organic tea ?

Betjeman and Barton offer a range of ORGANIC teas, herbal teas and infusions from organic farming. We are certified FR-BIO-01 by the Eco-cert organization. Click here to find our selection of organic teas, and here to find our organic infusions

I can't find my tea, is it still available ?

Unfortunately, if you cannot find your tea on our website, it is because it is not available. However, you can activate an alert by entering your e-mail address at the bottom of the product’s page. Don’t hesitate to contact our customer service by email or by phone +33 1 39 75 28 87 in order to get an alternative.

How and how long can I store my tea?

Tea should be stored in a dry place, away from air and light, ideally in a metal box (see our empty tea boxes). The bags in which your teas are packaged before being sent are transport bags. They are not intended to preserve them over the long term. 

The date of conservation or UBD (Best Before Date) is indicated on each product (tea, herbal tea, infusion, grocery) sent by the House. This information is also valid for herbal teas and infusions.

Where can I find the information on allergens ?

You will find information about allergens directly on the product’s page. These are written in bold and underlined.

How and where are Betjeman and Barton's teas produced ?

All of Betjeman and Barton's products are packaged in France. Although our teas come from all over the world, it is in France that we imagine and shape our teas: sorting, checking, blending and packaging the leaves, flowers and fruits. It is important for us to preserve this French refinement and delicacy. All our packaging is also produced in small regional companies, whose work and values are corresponding to those we defend.

Are the tea bags compostable ?

Yes ! Our bags have been made from corn starch (PLA). Thus, they are 100% industrially compostable..

Are the teas in the bags the same as the loose teas ?

Yes! The tea that we put on our teabags is exactly the same that we are proposing as loose tea. We are not breaking the leaves, which explains why some teas like our oolong teas, whose leaves need to develop, are not available in bags.

Can I receive samples ?

In each order, we offer you samples. These samples are nevertheless chosen by us and cannot be personalized. However, if you wish to discover some of our teas in small quantities, we invite you to visit our tasting offer and to create your discovery pack.

I want ot make a gift, what do you recommend ?

Several possibilities are available. To make someone happy, you can opt for a gift card. Choose the design, the amount and the way of sending your card and let the lucky person enjoy it. Discover also our beautiful tea boxes, customizable boxestea sets or exceptional gifts and find the perfect gift.

The order received is not what I ordered. What should I do ?

In case of non-conformity of the received order, we invite you to contact directly our customer service by email. In order for your request to be processed as quickly as possible, please attach your order number to your message as well as photos of the products in question (overview of the product, product label, etc.). Complaints made between Monday and Thursday will be processed the same day, or at the latest the following day, and those received on Friday, Saturday or Sunday will be processed the following Monday or Tuesday.

How can I get help with my order ?

In case of anomalies during the placing of your order, do not hesitate to contact our customer service, by email or by phone. Our customer service is open from Monday to Friday from 9am to 6pm.

I would like to place an order for a gift for a friend or family member, is this possible ?

You have the possibility to send your orders to the address of your choice. You can also add a personalized message and ask us to remove the invoice from your package. To do this, when you place your order, when you define the place of delivery and choose the method, remember to check "This order is for a third party, do not attach the invoice to the package" before proceeding with payment. The packaging of the package remains standard unless you send a special request to our customer service when you place your order. Give tea to your loved ones!

Is it possible to attach a personalizes message when shipping ?

It is quite possible to attach a message to your package. To do this, when placing your order, when you have defined the place of delivery and you choose the mode, remember to tick the box "This order is for a third party, do not attach the invoice to the packageg" before proceeding to payment

Where can I find my invoice ?

To find your invoice, go to your "My account" space, in the "History and details of my orders" tab. Then you just have to download your invoice. Please note that invoices are automatically sent in paper format in your orders, except if it is a gift. 

I still haven't received my package, what should I do ?

During busy periods (Christmas), it is possible that the preparation and delivery times of your order are extended. Your orders are processed within 5 working days after the reception and may take another 5 days to be delivered. So, if after 10 days you still have not received your order, don’t hesitate to contact our customer service (open from Monday to Friday from 9am to 6pm) by phone, or by e-mail.

Is the invoice sent with the package ?

Each order contains the corresponding invoice in paper format. On the other hand, if your order is a gift, only the delivery note without price will be attached to the package. You can olso write a personalized message.

Which payment methods are accepted on the site ?

To pay your order online, you have the choice between the following payment methods:

  1. Secure payment by credit card (VISA, VISA ELECTRON, MASTERCARD, AMEX, E-CARTE BLEUE, PAYLIB) 
  2. Secure payment via Paypal
  3. Bank transfer (shipping upon receipt of payment)
  4. Bank check (sent upon receipt of payment) to the following address BETJEMAN AND BARTON, 68 rue de la Croix de l'Orme, 78630 MORAINVILLIERS
What are the possible delivery methods and delays ?

Your orders are registered on the day of payment and prepared the same day or the next day (according to availability of items) from Monday to Thursday. Orders placed on Friday, Saturday and Sunday are only processed on the following Monday or Tuesday. We therefore count between 2 to 3 working days between the reception and the expedition of your order. These times can be slightly longer during the Christmas period, up to 5 working days.

The delivery time by Colissimo is 2 to 3 working days for France, 3 to 5 days for Europe, 5 to 9 days for the rest of the world. In case of strong period, this provider can also know more important delays.

What are the shipping rates ?

We offer several delivery methods for your package via Colissimo. Delivery without signature is only possible for France, Monaco and Andorra. The delivery in Pickup point is only possible for the countries of the Europe zone. The delivery time is estimated at two working days after the parcel is sent to Metropolitan France.

Colissimo - Home delivery without signature Colissimo – Home delivery with signature Colissimo - Pick-up
Only available for Metropolitan France, Monaco and Andorre. Available only for all European countries, Dom Tom and Europe zone. Available only for Metropolitain France and Europe zone.
Shpping cost from 6.50€. Free shipping from 45€ purchase. Shipping cost from 8,74€ for Europe. Shipping cost from 4.55€ for France.

The product received is damaged, what should I do ?

If you receive a damaged product, we invite you to contact our customer service directly by email. In order for your request to be processed as quickly as possible, we thank you in advance for attaching your order number and photos of the products in question to your message. Complaints made between Monday and Thursday are processed the same day, or at the latest the next day, and those received on Friday, Saturday or Sunday will be processed the following Monday or Tuesday. We take great care in the packaging and protection of our products, but we are still dependent on the treatment given to the packages upon delivery.

Is my payment by credit card secured ?

Payments by credit card are secured, whatever the credit card you use. During the banking transaction, you will be redirected to the page You will be able to ensure you that this last one is protected because it presents a small padlock on the left of the url of the site. A double authentication (3D secure) will then be requested.

What to do if the payment is refused ?

We invite you to call directly our customer service at +33 (1) 39 75 27 71.

I have a coupon code, how can I use it ?

Once you have finished shopping, go to your shopping cart, on the right of it, click on "Do you have a coupon code?", enter your code and click on "add".

Can I modify or cancel my order ?

To modify or cancel your order, please contact our customer service by email or by phone 01 39 75 28 87 so that we can propose a solution. However, we will only be able to act if the status of your order is payment accepted or in preparation.

How to create an account

To create an account, click on "login" at the top right of your screen, then on "No account? Create one". Once this is done, all you have to do is enter your profile information and save. All the information provided is strictly confidential.

How to register different delivery addresses ?

To create different delivery addresses, go to your personal space "My account", then on the tab "Addresses". You can then add, update or delete as many addresses as you wish.  

How can I change my password ?

To change your password, go to your personal space "My account", then to the tab "Information". The, you will be able to display your password and change it. If you still have problems, do not hesitate to contact our customer service.

What is the G.D.P.R ?

It is the General Data Protection Regulation (G.D.P.R.), became effective on May 25, 2018, frames the processing of personal data on the territory of the European Union. You can access the data collected about you in your "My account" space, "My personal data" section.

How to receive commercial offers ?

By subscribing to our newsletter at the bottom of the homepage, you will receive information and exclusive offers on all Betjeman and Barton products.

How do loyalty points work ? How to use them ?

To take advantage of the loyalty program, nothing could be easier. 1€ spent = 1 point

As soon as 200 points are accumulated, you will receive a 10€ voucher valid for 3 months. This one will be proposed to you directly from your basket as soon as it is available. You will also be able to find your points in the space "My loyalty points" from your customer account.

Please note that this loyalty program is specific to the website

How do I properly prepare my tea ?

We have created several pages on our site to help you prepare your tea properly. Find on our page Preparing tea the golden rules to prepare your tea in the rules of the art. We have also prepared video tutorials to guide you in making hot tea and iced tea.

How many cups can I make with 100g of tea?

For a cup of tea, we recommend infusing 2g of tea which you can measure directly with our teaspoons. With 100g, you can therefore plan to make 50 cups. For fruit and cocoa infusions, we recommend two 2g spoons, i.e. 4g. You can then fill 25 cups.

How to choose my tea?
  1. In the CLASSIC TEAS section, you will find all our black, green, white and other types of unflavoured teas.
  2. In the SCENTED TEAS section, you will find all our blended black, green, white and rooibush teas, combined with flowery tips, citrus peel, aromas, etc.
  3. In the ORGANIC section, you will find all our certified organic black, green and white teas.
  4. In the HERBAL TEA & ORIGINAL INFUSIONS section, you will find all our herbal teas, "fruit water" infusions, seeds to infuse as well as our original COCAO creation.
  5. The ICED TEAS section brings together all the teas to drink both hot and iced in summer.
  6. In the TEA BOXES AND BAGS section you will find our best teas in boxes of 25, 48 or 100 bags.

Also find advice on choosing the best tea for each moment of your day on the pages A tea to your taste and The tea menu.

How do I properly prepare my iced tea?

The key to your iced tea is to cold brew it! Indeed, for 1L of water (preferably spring), count 10g of tea. Leave to stand for about 4 hours in the refrigerator, filter your water and enjoy! You can add a few ice cubes, fruits and flowers for aesthetics or to reinforce the notes present! All the teas we offer at Betjeman and Barton can be consumed both hot and cold. You can still find our selection of bestsellers in the “Iced teas” category. Very low in caffeine, iced tea brings the whole family together! And if you don't have time to infuse for 4 hours, consider our Malesherbes and Pouchkine tea syrups! Line the bottom of your glass with syrup, pour some very cold water, a few ice cubes and that's it!

I want to make a gift, what do you recommend?

One of your loved ones loves tea but you don't know how to please him? Here are some ideas to guide you:

  1. The gift card! Nothing could be simpler, offer the possibility of having fun on the entire website! Choose the amount of your gift, the design of the card, add a note and voila!
  2. Customizable boxes! Compose your box as you wish and introduce your loved one to several products!
  3. Tea boxes: in bags, in bulk or both, offer the best of tea to those who matter to you!
  4. Exceptional gifts: Japanese cast iron teapots and precious wood tea cellars!

You can attach a personalized message to your order, have it delivered to the address of your choice and remove the invoice from your package by checking the box "This order is for a third party, do not attach the invoice to the package" before proceed to payment. For special attention, contact customer service directly, we will be happy to respond to your request.

How do I track my order ?

As soon as your order is shipped, Colissimo will send you a confirmation email with a tracking number and a link to follow its delivery. For your information, it may happen that these emails arrive in your spam/junk mail.

What happens if I am absent during the delivery ?

You will receive an email and/or a notice in your mailbox from Colissimo indicating the place where you can pick up your package.

How can I track the status of my order ? 

You can follow the status of your order directly via "My account", section "Order history". You will also receive an email when the status of your order will change. For your information, here are the different order statuses: "Payment accepted/pending for payment by check/pending for bank transfer", then "in preparation", "in delivery", and finally "delivered".

How to find Betjeman and Barton's stores ?

Go to the "Our shops" and find the retailer nearest you! By clicking on the store of your choice, you will find its address, opening hours and contact information.

I would like to distribute Betjeman and Barton's products, who should I contact ?

We invite you to contact our development manager directly at the following address :

Can I find all the products on the website ?

Our entire range of teas and herbal teas are available on our website (according to availability)! For a wider choice of tableware, accessories and delicacies, please visit our stores!