How can I get help with my order ?

In case of anomalies during the placing of your order, do not hesitate to contact our customer service, by email or by phone. Our customer service is open from Monday to Friday from 9am to 6pm.

I would like to place an order for a gift for a friend or family member, is this possible ?

You have the possibility to send your orders to the address of your choice. You can also add a personalized message and ask us to remove the invoice from your package. To do this, when you place your order, when you define the place of delivery and choose the method, remember to check "This order is for a third party, do not attach the invoice to the package" before proceeding with payment. The packaging of the package remains standard unless you send a special request to our customer service when you place your order. Give tea to your loved ones!

Is it possible to attach a personalizes message when shipping ?

It is quite possible to attach a message to your package. To do this, when placing your order, when you have defined the place of delivery and you choose the mode, remember to tick the box "This order is for a third party, do not attach the invoice to the packageg" before proceeding to payment

Where can I find my invoice ?

To find your invoice, go to your "My account" space, in the "History and details of my orders" tab. Then you just have to download your invoice. Please note that invoices are automatically sent in paper format in your orders, except if it is a gift. 

I still haven't received my package, what should I do ?

During busy periods (Christmas), it is possible that the preparation and delivery times of your order are extended. Your orders are processed within 5 working days after the reception and may take another 5 days to be delivered. So, if after 10 days you still have not received your order, don’t hesitate to contact our customer service (open from Monday to Friday from 9am to 6pm) by phone, or by e-mail.

Is the invoice sent with the package ?

Each order contains the corresponding invoice in paper format. On the other hand, if your order is a gift, only the delivery note without price will be attached to the package. You can olso write a personalized message.

Which payment methods are accepted on the site ?

To pay your order online, you have the choice between the following payment methods:

  1. Secure payment by credit card (VISA, VISA ELECTRON, MASTERCARD, AMEX, E-CARTE BLEUE, PAYLIB) 
  2. Secure payment via Paypal
  3. Bank transfer (shipping upon receipt of payment)
  4. Bank check (sent upon receipt of payment) to the following address BETJEMAN AND BARTON, 68 rue de la Croix de l'Orme, 78630 MORAINVILLIERS

What are the possible delivery methods and delays ?

Your orders are registered on the day of payment and prepared the same day or the next day (according to availability of items) from Monday to Thursday. Orders placed on Friday, Saturday and Sunday are only processed on the following Monday or Tuesday. We therefore count between 2 to 3 working days between the reception and the expedition of your order. These times can be slightly longer during the Christmas period, up to 5 working days.

The delivery time by Colissimo is 2 to 3 working days for France, 3 to 5 days for Europe, 5 to 9 days for the rest of the world. In case of strong period, this provider can also know more important delays.

What are the shipping rates ?

We offer several delivery methods for your package via Colissimo. Delivery without signature is only possible for France, Monaco and Andorra. The delivery in Pickup point is only possible for the countries of the Europe zone. The delivery time is estimated at two working days after the parcel is sent to Metropolitan France.

Colissimo - Home delivery without signature Colissimo – Home delivery with signature Colissimo - Pick-up
Only available for Metropolitan France, Monaco and Andorre. Available only for all European countries, Dom Tom and Europe zone. Available only for Metropolitain France and Europe zone.
Shpping cost from 6.50€. Free shipping from 45€ purchase. Shipping cost from 8,74€ for Europe. Shipping cost from 4.55€ for France.

The product received is damaged, what should I do ?

If you receive a damaged product, we invite you to contact our customer service directly by email. In order for your request to be processed as quickly as possible, we thank you in advance for attaching your order number and photos of the products in question to your message. Complaints made between Monday and Thursday are processed the same day, or at the latest the next day, and those received on Friday, Saturday or Sunday will be processed the following Monday or Tuesday. We take great care in the packaging and protection of our products, but we are still dependent on the treatment given to the packages upon delivery.

Is my payment by credit card secured ?

Payments by credit card are secured, whatever the credit card you use. During the banking transaction, you will be redirected to the page You will be able to ensure you that this last one is protected because it presents a small padlock on the left of the url of the site. A double authentication (3D secure) will then be requested.

What to do if the payment is refused ?

We invite you to call directly our customer service at +33 (1) 39 75 27 71.

I have a coupon code, how can I use it ?

Once you have finished shopping, go to your shopping cart, on the right of it, click on "Do you have a coupon code?", enter your code and click on "add".

Can I modify or cancel my order ?

To modify or cancel your order, please contact our customer service by email or by phone 01 39 75 28 87 so that we can propose a solution. However, we will only be able to act if the status of your order is payment accepted or in preparation.